饭店工作英语 初级&中级2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

饭店工作英语 初级&中级PDF格式电子书版下载

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Grade Ⅰ（Preliminary）3

初级3

第一单元　打招呼及送行3

第二单元　询问公共场所9

第三单元　请客人等候以及提供帮助15

第四单元　打电话19

第五单元　祝贺及感谢22

第六单元　要求及投诉24

第七单元　同情与关心27

第八单元　爱好与满意29

第九单元　前厅32

第十单元　房务37

第十一单元　餐饮41

第十二单元　在银行45

第一部分　银行开户45

第二部分　询问存款45

第三部分　询问储蓄46

第四部分　要求兑换钱46

第十三单元　在海关49

第一部分　在海关49

第二部分　有东西要报关吗49

第四部分　办理海关手续50

第三部分　为电脑缴税50

第十四单元　在邮局53

第一部分　寄信53

第二部分　寄信54

第三部分　寄包裹55

第四部分　寄钱55

第十五单元　在医院59

第一部分　看医生59

第二部分　犯胃病60

第三部分　与医生约诊60

第四部分　买药61

第一部分　在飞机上64

第十六单元　旅行64

第二部分　乘火车旅行65

第三部分　乘公共汽车旅行65

第四部分　乘出租汽车66

第十七单元　电信69

第一部分　打长途电话69

第二部分　国际互联网69

第三部分　谈论电信70

第四部分　电子商务70

English Test at Preliminary Level74

Part One Meeting the Guest81

Unit One At the Airport81

Part Two Recognizing a Tour Group81

Grade Ⅱ（Intermediate）81

中级81

初级英语试卷81

Front Office81

Part Three A Brief Welcome Speech82

Unit Two Room Reservations87

Part One Accepting Reservations87

Part Two Fully Booked88

Part Three　Canceling a Reservation88

Part One　Greeting a Guest on Arrival95

Part Two　Introducing Hotel Facilities95

Unit Three Bellman95

Part Three　Baggage Delivery96

Part Four　Hiring a Taxi97

Unit Four Reception and Check-in102

Part One Checking in a Guest with Reservation102

Part Two Checking in a Walk-in Guest102

Part Three　Changing a Room103

Part Four Extending the Stay104

Unit Five At　the Information Desk109

Part One Asking the Way109

Part Two Arranging　a Tour　Bus109

Part Three　City Tour110

Part Four　Leaving a Message111

Unit Six Sales Promotions116

Part One Talking about Hotel Reservations116

Part Two Negotiating on Terms117

Part Three Persuasive Talks117

Unit Seven Public Relations124

Part One Soliciting Comments and Suggestions124

Part Two Arranging a News Conference124

Part Three Invitation and Replies126

Part Two A Miscalculation132

Part One Checking Out132

Unit Eight Front Cashier132

Part Three Foreign Currency Exchange133

Unit Nine Business Center138

Part One Booking Air Tickets138

Part Two Sending a Fax138

Part Three Sending E-mails139

Part Four Explaining Time Differences139

Part Five Asking for An Interpreter140

Unit Ten Operator144

Part One A Call from Outside144

Part Two Making a Collect Call144

Part Three Wake-up Call Service145

Unit Eleven Floor Attendant151

Part One Showing a Guest to the Room151

Part Two Explaining Room Facilities151

Housekeeping151

Part Three Valuables Deposit152

Unit Twelve Chamber Service158

Part One Making up the Room158

Part Two The Turn-down Service158

Part Three Bringing Something on Request159

Part One Demanding Laundry Service164

Part Two Special Instructions164

Unit Thirteen Laundry Service164

Part Three Suggesting Express Laundry Service165

Unit Fourteen Miscellaneous Services171

Part One Shopping for Guests171

Part Two Baby-sitting Service171

Part Three Room Service172

Part Four Repairing the TV Set173

Unit Fifteen Dealing with Emergencies178

Part One Guest Injured178

Part Two A Sick Guest178

Part Three A Small Fire179

Part Two Banquet Reservations184

Part One Booking Seats184

Unit Sixteen Reservations184

Food Beverage184

Part Three Reserving a Meeting Room185

Unit Seventeen Seating Guests191

Part One Seating the Guest without a Reservation191

Part Two Seating the Guest with a Reservation191

Unit Eighteen Chinese Food Service196

Part One Chinese Food196

Part Two Chinese Restaurant Service197

Part Three Ordering Drinks197

Part Four Serving the Dishes198

Part One At Dinner Time204

Unit Nineteen In the Coffee Shop204

Part Two A Buffet Breakfast205

Part Three A Continental Breakfast205

Part Four An American Breakfast206

Unit Twenty At the Bar213

Part One Chinese Liquors and Wines213

Part Two Mixing Cocktail213

Unit Twenty-one Room Service219

Part One Ordering Room Service219

Part Two Sending the Room Service Order219

Part Two Paying by Credit Card223

Unit Twenty-two Ways of Paying223

Part One Signing the Bill223

Part Three Explaining the Bill224

Part Four Explaining the Credit Limit224

Unit Twenty-three Guest Complaints230

Part One Changing a Dish230

Part Two Complaining about the Dishes230

Unit Twenty-four A Birthday Party236

Shopping240

Unit Twenty-five At the Textile and Knitwear Counter240

Part One Buying Chinese Silk Fabrics240

Part Two Buying T-shirts241

Part Three Fashion242

Unit Twenty-six At the Jewelry and Crafts Counter249

Part One Recommending Traditional Chinese Crafts249

Part Two Jewelry250

Part Three Recommending Typical Chinese Toys251

Unit Twenty-seven At the Medicine and Foodstuff Department258

Part One Chinese Tea258

Part Two Chinese Medicine and Tonics258

Part Three Chinese Local Flavor Food259

Unit Twenty-eight At the Chinese Arts and Stationery Department265

Part One Chinese Seal Cutting,Calligraphy and Paintings265

Part Two The Four Treasures of Study266

Part Three Packaging and Shipping267

Health and Recreation273

Unit Twenty-nine At the Health Center273

Part One Talking about Health Club Facilities273

part Two Sauna274

Part Three At the Indoor Swimming Pool275

Unit Thirty In the Beauty Salon281

Part One At the Barber's281

Part Two A Permanent Wave281

Part One At the Ball Room288

Unit Thirty-one Recreation288

Part Two Karaoke Bar289

Part Three Mahjong290

Part Four Bowling291

English Test at Intermediate Level298

Appendix Ⅰ useful English Abbreviations For Hotels304

附录Ⅰ 饭店工作部分英语常用缩略语304

Appendix Ⅱ 180 Useful Sentences For Fotels308

附录Ⅱ 饭店工作常用英语180句308

Appendix Ⅲ Key to Listening Exercises(Tape Script)318

附录Ⅲ 听力练习答案（录音文字材料）318

参考书目327